Frequently Asked Questions (FAQ)
1. What types of personalized gifts do you offer?
We offer a variety of personalized gifts perfect for any occasion! Our collection includes custom tote bags, shirts, mugs, tumblers, wine glasses, and more. Each item is uniquely crafted with your personal touch in mind, making it an ideal gift for birthdays, anniversaries, holidays, or just because.
2. How do I personalize my order?
Personalizing your order is easy! Simply select the item you'd like to purchase, and after your purchase you will receive an email with instructions on what customizations you would like to make. You can also email any images or artwork you want included in your design. If you have any special requests or questions, feel free to contact us, and we'll be happy to help!
3. How long will it take to receive my order?
Our typical processing time is 5-7 business days, as each item is made to order. Once your order is ready, it will be shipped according to your chosen shipping method. Delivery times vary depending on your location and the shipping service selected at checkout.
4. Do you offer gift wrapping?
No, at this time we are not offering gift wrapping services.
5. Can I change or cancel my order after it's been placed?
We begin processing orders as soon as they are placed to ensure timely delivery. If you need to make any changes or cancel your order, please contact us within 24 hours, and we will do our best to accommodate your request. After 24 hours, changes or cancellations may not be possible due to the customization process.
6. What if I made a mistake in my personalization details?
Don’t worry! If you notice an error in your personalization after placing your order, please contact us immediately, and we’ll do our best to correct it before production begins. Once the item is made, we may not be able to make changes.
7. Do you offer international shipping?
No, we do not offer international shipping.
8. How do I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package through the shipping carrier's website. If you have any issues with tracking, please don’t hesitate to reach out to us for assistance.
9. What if my item is damaged or incorrect?
We take great care in packaging and shipping your items to ensure they arrive safely. If your order arrives damaged or incorrect, please contact us within 7 days of receiving your item, and we’ll work with you to resolve the issue. We may ask for photos of the damaged item to assist with the process.
10. Do you offer discounts or promotions?
We love treating our customers! Be sure to sign up for our newsletter or follow us on social media to stay updated on sales, promotions, and exclusive discounts. We also occasionally offer special discounts for first-time customers and seasonal sales.
11. Can I return or exchange my personalized item?
Due to the custom nature of our products, we generally cannot accept returns or exchanges unless the item is defective or there was an error on our part. However, if there’s an issue with your order, please reach out to us, and we’ll do everything we can to make it right.
12. How can I contact customer service?
If you have any questions or need assistance, our customer service team is here to help! You can contact us via email at jahzaraanahi@gmail.com, or use the contact form on our website. We aim to respond to all inquiries within 1-2 business days.
13. Do you offer wholesale or bulk orders?
Yes! If you're looking to place a bulk order for a special event, corporate gift, or any other reason, please contact us directly for wholesale pricing and details. We’re happy to accommodate large orders and customize items for your needs.
14. Can I leave a special note or message with my gift?
Absolutely! When personalizing your order, just send us an email to request special note to be added to your order. We’ll make sure your message is beautifully included with the gift to make it even more memorable.
15. What should I do if I have trouble with my order?
If you're experiencing any issues with your order, from customization to checkout, don’t hesitate to contact us. We’re here to help and will do our best to resolve any problems quickly.
We hope this FAQ helps make your shopping experience easier! If you have any other questions, feel free to reach out. We're always happy to assist you!